Member Service Representative - Louis S. Wolk JCC of Greater Rochester


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Looking for a friendly, outgoing, reliable individual who knows how to make a great first impression! Our members love approachable representatives who engage in conversation easily with a welcoming smile!

You will provide a wide variety of ongoing services to members, guests, and staff, including conducting all financial transactions and switchboard operations. Check-in and warmly greet all members and guests while serving as a security checkpoint. Serve all the various departments within the JCC and keep abreast of the multitude of changing JCC programs and offerings in the areas of: fitness, aquatics, Jewish life, youth programming, summer camp, theater, special programs, classes/seminars, the film and book festivals, and more. Register participants in classes and programs.

This is a part-time position (12-18 hours per week). Hourly compensation is $10.40 - $11.00 based on experience. Free fitness membership included!

Your work availability should include: weekday mornings & afternoons and some weekends. Shifts throughout the week vary.  Some full-time positions may be available!

Education: Bachelor's degree preferred.

Experience: Customer service experience is required. Demonstrated proficiency on a computer, with phone skills and multi-tasking are a must. Ability to work well in a busy environment and interact with a diverse membership and staff population.

Computer Skills: To perform this job successfully, an individual should have strong computer skills, knowledge of Microsoft Word and the internet. Familiarity with a membership database system is a plus.

Other Requirements: 

Excellent interpersonal and communication skills required, using common sense, analytical skills and a friendly, logical approach to interactions.

Strong basic math/finance skills – judiciously managing multiple financial transactions using various forms of payment.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Stand up to 6 hours per day.

· Reach with hands and arms, grasping and twisting.

· Lift and/or move up to 10 pounds.

· Use of computer keyboard & screen.

· Conduct walking tours of facility.

Please respond including:
- Resume
- Detailed Availability (including how many hours you are looking for)
- Cover letter explaining why you would make an excellent candidate for this position





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