About

General Job Summary: 

Under the supervision of Member Services Director, the Membership Engagement Coordinator is a high-profile customer service position delivering the highest level of service to our members, exemplifying professionalism, and creating a welcoming and friendly environment. The Membership Consultant is responsible for welcoming guests, answering phones, managing member issues and requests and providing administrative support to the Member Services Director.  

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential job functions.

  • Deliver an exceptional customer service experience for all members and guests
  • Resolve complicated membership services issues
  • Promoting membership add-ons to current members through in person meetings and phone calls
  • Sustain and support membership retention through membership engagement
  • Support and back-up front desk
  • Collaborate with the Member Services Director to create a “year in the life of the member”
  • Work closely with fitness and membership team to ensure successful on-boarding of new members
  • Assist with new member sign-ups and renewals and class and program registration
  • Assist with audit of memberships and changes processed by others
  • Manage the scheduling of tours requested
  • Provide all potential members, guests and members with an enthusiastic and informative facility presentation based on individual needs, empowering and educating on the benefits of health and wellness as well as incorporating all of the features of the facility and program offerings

 Key Competencies for Success:

  • Teamwork
  • Responsibility
  • Focus on Membership Development and Retention
  • Communication
  • Trustworthiness & Ethics
  • Results Orientation
  • Problem Solving
  • Organization
  • Customer/Client focus
  • Collaboration and communication skills
  • Understand and be committed to the mission and vision of the Center
  • Commit to embracing and encouraging leadership’s vision
  • Live our values: welcoming, authentic and compassionate
  • Be knowledgeable about the Jewish Community Center (JCC), its programs, services, and offerings
  • Be an advocate for the JCC, its programs and team
  • Have an understanding of Jewish customs, practices and culture

Supervisory Responsibilities: N/A  

Education:

  • High school diploma required
  • Associates Degree Preferred

Experience:

  • 2-4 years of membership and/or customer engagement experience or training
  • High degree of Emotional Intelligence including an ability to listen and engage others with empathy
  • Ability to communicate effectively with all internal and external stakeholders
  • Strong working knowledge of membership industry standards

Computer Skills: To perform this job successfully, an individual should have working knowledge of: Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Power Point, Membership Software, Timekeeping Software with an aptitude for learning new programs. 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job the employee is regularly required to:
    • Stand, walk, sit
    • Use of computer keyboard
  • While performing the duties of this job the employee is occasionally required to:
    • Lift and/or move up to 10 pounds
    • Stoop, kneel, crouch or crawl
    • Reach with hands and arms, grasping and twisting, climb or balance.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform within the described work disabilities to perform within the described work environment.

  • Normal office environment
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