Camp Registrar, Day Camp and Camp Seneca Lake - Louis S. Wolk JCC of Greater Rochester

JCC Day Camp

The position of Camp Registrar has been established to provide administrative and logistical support to the Camp Directors and programs of Day Camp and Camp Seneca Lake.. In addition, the Camp Registrar will serve as the primary source of customer service to all registered and prospective Camp families. The Camp Registrar will work in tandem with both Camp Directors to deliver exceptional customer service and to support the Camp operation in the months leading up to, and during the summer. Qualities such as reliability, attention to detail, ability to follow directions and a willingness to learn are vital to this position. The position requires the applicant to work out of the JCC of Greater Rochester during the calendar year, at least 2-4 years related experience or training, and at minimum high school degree or equivalent.

Primary Responsibilities

  • Deliver exceptional customer service to all current and prospective camp families.
  • Process registrations for over 750 unique campers, totaling approximately 4,000 camper weeks.
  • Maintain and update each camper account as new information is provided by families.
  • Responsible for all billing, refunds, credit card returns, and scholarship award entries for families.
  • Facilitate the mailing of Camp forms in the spring. Including printing, sorting, stuffing, and mailing.
  • Organize, catalog, and distribute (as appropriate) Camp forms upon the return to the Camp office
  • Communicate with first time Camp families in early spring by phone or email, directly.
  • Send out Camp invoices during the months leading up to the payment deadlines.
  • Process any additional revenue generated by Camp (rental groups and third-party payments).
  • Serve, as needed, as a proof-reader for all Camp literature (web, print, and email).
  • Coordinate Camp logistics for opening and closing days, as directed.
  • Provide summer office support for the Camp office, including printing labels, returning phone calls, ordering supplies, arranging lost and found, coordinating medication pick-ups, etc.
  • Think strategically about how Camp can constantly improve customer service for families.
  • Other duties as assigned by the Camp Directors, or the Camp Directors supervisor.

Computer Skills: To perform this job successfully, an individual should have knowledge of

  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel
  • Mail merge

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Stand, walk, sit, reach with hands and arms, grasping and twisting, climb or balance
  • Stoop, kneel, crouch or crawl
  • Lift and/or move up to 35 pounds
  • Use of computer keyboard

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform within the described work disabilities to perform within the described work environment.

  • Normal office environment
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