FAQs

See You at the J Logo 2
 

Now Open! the track, lap pool, indoor fitness classes and the spas
in addition to the Champion Fitness Center and the Fitness Annex.

Safety Checklist

 
Is anything else open?
 
What are the open hours?
Monday – Thursday: 7am – 12pm and 4 – 8pm
Friday: 7am – 12pm
Saturday – Sunday: 8am – 1pm
 
Are there any areas that are for seniors only?
Yes, the Fitness Annex will have dedicated 'senior only' hours each weekday from 7am – 12pm.
 
What are the new procedures and guidelines that all members and staff will have to follow?
  • Capacity will be limited to 33% of occupancy in the fitness areas that are open.
  • Everyone must wear a mask throughout their time at the JCC. This includes approaching the temperature check area and when you are working out. Please only lift your mask briefly to drink water.
  • Members will complete a health self-assessment before having temperature taken and entering the building.
  • Your temperature must be 100° or below. If you have a temperature above 100°, we will take your temperature up to 3 times.
  • Upon entering the building, please sanitize your hands utilizing the hand sanitizing station.
  • Please stay at least 6ft away from others whenever possible.
Why are you taking my temperature?
We are checking the temperatures of all members and staff before entering the JCC as an extra precaution to keep everyone safe. If your temperature is 100° or lower, you may enter. Anything above 100° is not acceptable.
 
How will you take temperatures?
Temperatures will be taken with a touchless temperature scanner.
 
Will you take my temperature and ask me questions every time I visit?
At each visit, your temperature will be checked (acceptable temperature is 100° or lower) and you’ll be asked to complete a health self-assessment before you arrive.
 
What if I ran/walked/rode my bike to the JCC?
We are happy to allow you time to cool off outside if you exerted yourself on your way here. We can take your temperature you up to 3 times if needed.
 
What would disqualify someone from being allowed into the JCC?
Anyone that is displaying symptoms of illness (fever, coughing, sneezing) or has a temp of 100.1° or higher, or is not wearing a mask. We ask that if you or a family member are not feeling well to please stay home.
 
What safety protocols will the staff be taking?
Staff will be undergoing a daily temperature check and health assessment and are required to wear a mask and practice good hand hygiene at all times.
 
What if someone is not following the new safety guidelines?
If members are not compliant with the new policies and protocols, they will be asked to leave the facility.
 
Will hand sanitizer be available?
Hand sanitizing stations will be available at the entrance and throughout the JCC. We ask our members to use hand sanitizer when you arrive at the JCC and throughout your visit.
 
What are the social distancing rules and how will they be enforced?
We are asking all members and staff to stay 6ft apart whenever possible throughout the JCC. While this may not be possible at every moment, we ask that you treat this like you would any visit to a public place and exercise caution to keep yourself 6ft apart from other members and staff.
 
Will I be allowed to enter the locker rooms? 
No, these areas are not open.
 
Are the spas open?  
Yes, the spas are open with limited services. 
 
How long can any one member stay to work out?
We are asking members to limit their time on cardio machines to 45 minutes and to limit the entire visit to 90 minutes.
 
Can I refill my water bottle? Yes, bottle fillers are operational, the water fountains are not.
 
How can I retrieve items from my locker if the locker room is not open?
Please email Brian Dengler at This email address is being protected from spambots. You need JavaScript enabled to view it. to arrange an appointment to retrieve your items.

What is the cleaning process going to be after use of the fitness equipment?While our staff will be taking extra cleaning measures throughout the day, we ask every member to please wipe down your equipment BEFORE and AFTER use. There will be sanitizing wipes available throughout the fitness center.

Once I’ve completed my workout and sanitized my machine, where do I go?When you’re done with your work out, you will follow a new path to the exit doors. Signage will be placed to assist.

Do I still enter the JCC at the regular entrance?Yes, entry and exit will be at the same door as usual.

Is the handicapped entrance located near the Fitness Center accessible?
Not at this time - FOBs have been deactivated for this door. Everyone will need to enter through the main door and go through a health check.

Are guest passes available?Not at this time. Our focus is on keeping our available capacity for our members, but this is something we will continue to evaluate.

Is there any new paperwork that I will need to complete?We will be obtaining updated contact details and asking every member to read and sign new terms and conditions and an indemnification waiver.

What if my membership is on hold?Begining on October 1, you may stop in during any time during the month and take your membership off hold. Your billing for the month of September will be pro-rated to reflect the number of days that your membership was active.

Beginning on October 1, all ‘on hold’ accounts will be changed to ‘active’ and billing will resume unless you contact Member Services before September 21, 2020 by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Questions: Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or leave a message at 585.461.2000.

The content of videos on the JCC Rochester web site and social media platforms are for entertainment only. JCC is not a medical organization and its instructors or staff cannot provide medical advice or diagnosis. Physical exercise in all forms, even without equipment, is a strenuous physical activity. As such, you should consult your physician or other health care professional before starting this fitness program or any other fitness program to determine if it is right for you. If you are predisposed to a medical condition that may be worsened by physical exercise, please do not start this fitness program. Do not start this fitness program if your physician or health care provider advises against it. If you experience faintness, dizziness, pain or shortness of breath at any time while exercising you should stop immediately. If you think you are having a medical or health emergency, call your health care professional, or 911, immediately.