We're sorry to see you go!
Cancel My Membership
We’re sorry to see you go!
Please use the form below or give us a call at 585-461-2000 and speak with a Member Services Representative. Let us know the reason for your cancellation and the date you’d like it to take effect.
Just a heads-up: If you cancel with less than 10 days remaining in the current month, you may be charged for one additional month. Your submission of the cancellation form confirms your understanding and agreement to this.
We’re here to help! If you have any questions or need assistance, please don’t hesitate to stop by Member Services or call us at 585-461-2000.
Membership Holds
We allow memberships to be put on hold for a maximum of 4 months in a rolling 12-month period. Placing the membership on hold keeps the membership active with no monthly membership dues, but there is a monthly charge of $20/month for the hold. If the membership unit is made inactive, a joining fee of $79 will be charged when joining again.
We also offer holds for spa membership. Spa memberships can be put on hold for a maximum of 4 months in a rolling 12-month period. Placing the spa membership on hold keeps the spa membership active with no monthly spa membership dues and allows members to retain their current spa locker. There is a monthly charge of $20/month for a spa hold. If a spa membership is made inactive, all items will need to be removed from the locker. Spa holds are only offered based on availability – if the spa is full, we won’t be able to offer this option.
The JCC is a non-profit organization. Membership dues and donations help support the center and allows us to offer events and programs for the JCC Rochester community.