CenterStage Ticketing Information
NEW for 2025–26 Season:
Lower Prices on Weeknights! Save when you select Wednesday and Thursday night performances.
Prices include $3 processing fee.
Frequently Asked Questions:
Can I still exchange my ticket for a different performance?
YES! Exchanges for Season Subscribers are complimentary. For individual ticket holders, exchanges are free when exchanging from one performance to another of the same price. When exchanging to a performance of a higher value, the balance of that performance will be due at the time of exchange. There are no refunds for exchanging tickets to a less expensive show date. All exchanges must be made at least 24 hours in advance. Please contact the box office at (585) 461-2000 ext 235 or email centerstage@jccrochester.org.
Do you offer refunds?
All sales are final and refunds will only be offered in the case of a canceled show on the part of JCC CenterStage. Single Ticket Exchanges may be made for the same production with at least 24 hours advance notice to the box office. In the case an exchange within a production is not possible, credits can be issued and must be used during the season the purchase was made. Such credits can be issued due to illness or personal reasons and must be communicated at least 24 hours prior to the show. Credits will not be issued due to poor weather.
Do you offer group pricing?
Do you offer group pricing?
Yes! Groups of 10+ can contact the box office at (585) 461-2000 ext 235 or centerstage@jccrochester.org to arrange a block of seats at $5 off the non-member price of whichever performance they plan to attend.
Having trouble ordering tickets online? Try these possible solutions:
Login to your account
There is no need to login to our ticketing system, other than to avoid having to enter your contact information.
If you have ordered tickets with us before, your e-mail will be associated with an existing account, and you won’t be able to create a new one using the same e-mail address.
If you wish to login but don’t remember you password, click “Use Normal Login” and then “Forgot Password?” to reset.
This account is not associated with your JCC membership account, and your credit card information is not stored.
Promo Codes
If you have a promo code, it must be entered before selecting seats. After applying a promo code, you will receive additional pricing options when selecting seats, indicated by a star.
Ticket Credits
If you have credit from a past show, you’ll need to contact us to redeem it. Call our office at (585) 461-2000 x235 or e-mail centerstage@jccrochester.org.
Selecting Seats
Grey seats are unavailable, and blue (or other color) seats are available. You can view an image of the seat map here: JCC Hart Theater Seat Map
Shopping Cart
You can add tickets to your cart and continue shopping, or go to checkout. If you don’t see the “Add to Cart” button, try resizing your browser window to full size.
Name & Billing Address
Please make sure all fields are filled out correctly and there are no extra spaces before/after any field. Phone numbers must include area code.
Payment Info
Zip code must match the billing address on the card being used.
You must check the box next to “I agree to the terms & conditions” before you will be able to place your order.
Ticket Delivery
If you ordered electronic tickets, your tickets will be in your order confirmation e-mail from when the order was placed. Click the “VIEW ETICKETS” button at the top of this e-mail to open your tickets to open and either display on your phone or print out. Check your junk mail if you don’t see this e-mail (sent from “JCC Rochester”). You may be asked to authenticate your e-tickets by verifying your e-mail and order ID, or you can access your tickets via the attached pdf.
“Will call” tickets will be available for pickup up at the door starting 1 hour prior to showtime.
We can always print your tickets at the door regardless of delivery method – just ask at the box office when you arrive!