CenterStage Ticketing Information
Processing fees are included in all listed prices.
Frequently Asked Questions:
Can I still exchange my ticket for a different performance?
YES! Exchanges for Season Subscribers are complimentary. For individual ticket holders, exchanges are free when exchanging from one performance to another of the same price. When exchanging to a performance of a higher value, the balance of that performance will be due at the time of exchange. There are no refunds for exchanging tickets to a less expensive show date. All exchanges must be made at least 24 hours in advance. Please contact the box office at (585) 461-2000 ext 235 or email centerstage@jccrochester.org.
Do you offer refunds?
All sales are final and refunds will only be offered in the case of a canceled show on the part of JCC CenterStage. Single Ticket Exchanges may be made for the same production with at least 24 hours advance notice to the box office. In the case an exchange within a production is not possible, credits can be issued and must be used during the season the purchase was made. Such credits can be issued due to illness or personal reasons and must be communicated at least 24 hours prior to the show. Credits will not be issued due to poor weather.
Do you offer group pricing?
Do you offer group pricing?
Yes! Groups of 10+ can contact the box office at (585) 461-2000 ext 235 or centerstage@jccrochester.org to arrange a block of seats at $5 off the non-member price of whichever performance they plan to attend.
Having trouble ordering tickets online? Try these possible solutions:
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JCC Members
For events that offer a discounted price for JCC Members, this will be a ticket type that you select after choosing your seats.
Our ticketing software is not associated with your JCC membership account, and your credit card information is not stored.
Ticket Credits/Gift Cards
If you have credit from a past show or a gift card from a previous season, you’ll need to contact us to redeem it. Call our office at (585) 461-2000 x235 or e-mail arts@jccrochester.org.
Selecting Seats
Grey seats are unavailable, and blue (or other color) seats are available.Â
Once you click on an available seat, it will turn yellow with a checkmark. Scroll down to continue your order.
You can view an image of the seat map here:Â JCC Hart Theater Seat Map
Shopping Cart
Once you enter your information, your ticket(s) will automatically be added to your shopping cart. You can click the “Add more to cart” button to continue shopping.
Name & Billing Address
Please make sure all fields are filled out correctly and there are no extra spaces before/after any field. Phone numbers must include area code.
Ticket Delivery
If you select electronic tickets, your tickets will be in your order confirmation e-mail from when the order was placed. Check your junk mail if you don’t see this e-mail (sent from “Ludus”). Â
“Will call” tickets will be available for pickup up at the door starting 1 hour prior to showtime.Â
We can always print your tickets at the door regardless of delivery method – just ask at the box office when you arrive!